Client Services

We're in Tune with Our Clients' Needs

What distinguishes ForexTime (FXTM) as a forex company is our ability to recognize our clients' individual needs and respond to them in the best way possible. We strive to ensure that there will be no problems in your path, and in the unlikely case that there are, we endeavour to make these vanish immediately. Our job is to serve you and we plan on doing so in the most exceptional manner imaginable.

Multilingual Customer Support

As an international company representing an international market, we aim to reach all of our clients worldwide. Being proficient in many languages tears down the boundaries of communication and enables us to respond effectively to your needs. We equally represent all of our clients worldwide and we respect that many may feel more comfortable speaking in their native language. Our ability to communicate in many languages makes problem solving easier and it means that your needs will be met quickly and efficiently.

Trading and Technical Support

At ForexTime (FXTM) we provide unparalleled trading support in order to help our clients improve as traders. We help you analyze your trading mistakes in order to better your strategy and avoid such mistakes in future. Furthermore, our team makes sure that any problem you may experience with any of our products will be explained and dealt with promptly.

Easy Account Opening Process

Opening an account with ForexTime (FXTM) is a simple, fast and straight forward process. We take you through a few quick registration steps and once you've provided us with the details we require and some basic documents, your account will be approved as soon as possible, often within the same day. It's a quick and uncomplicated procedure.

Wide Variety of Deposit and Withdrawal Methods

We understand the importance of convenience when it comes to deposits and withdrawals. Each client feels comfortable depositing and withdrawing money through their own preferred method. For this reason, we are working on developing as many deposit and withdrawal methods as possible. We will ensure that these processes are fast and uncomplicated so there will be no need to worry about missing trading opportunities or experiencing delays in getting your money back.

Diverse Selection of Trading Platforms

We use state of the art technology to optimize your trading experience regardless of the device or platform you want to use. We provide the leading trading platform; MT4 and its successor MT5, which we‘ve made available to all popular operating systems and all modern devices. Moreover we offer our very own Web Trader platform which provides access to the markets directly through your web browser, giving you the ability to take advantage of the opportunities exclusively available to the forex market with ease and convenience.

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FXTM brand is authorized and regulated in various jurisdictions.

Exinity UK Limited (www.forextime.com/uk) with registration number 10599136 and registration address at 1 st. Katharine's Way London, England, E1W 1UN, UK is authorised and regulated by the Financial Conduct Authority with license number 777911.

Exinity Limited (www.forextime.com) with registration number C119470 C1/GBL and registration address at 5th Floor, NEX Tower, Rue du Savoir, Cybercity, 72201 Ebene, Republic of Mauritius is regulated by the Financial Services Commission of the Republic of Mauritius with an Investment Dealer License with license number C113012295.

Risk Warning: Trading Forex and Leveraged Financial Instruments involves significant risk and can result in the loss of your invested capital. You should not invest more than you can afford to lose and should ensure that you fully understand the risks involved. Trading leveraged products may not be suitable for all investors. Trading non-leveraged products such as stocks also involves risk as the value of a stock can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results. Before trading, please take into consideration your level of experience, investment objectives and seek independent financial advice if necessary. It is the responsibility of the Client to ascertain whether he/she is permitted to use the services of the FXTM brand based on the legal requirements in his/her country of residence.  Please read FXTM’s full Risk Disclosure.

Regional restrictions Exinity Limited does not provide services to residents of the USA, Mauritius, Japan, Canada, Haiti, Iran, Suriname, the Democratic People's Republic of Korea, Puerto Rico, the Occupied Area of Cyprus, Quebec, Iraq, Syria, Cuba, Belarus, Myanmar, Russia and India. Find out more in the <a href="/about-us/fxtm-faq">Regulations</a> section of our FAQs. Find out more in the Regulations section of our FAQs.

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Risk warning: Trading is risky. Your capital is at risk. Exinity Limited is regulated by FSC (Mauritius).